Points are what is used to offer Status Levels. They are not redeemable. They are not used to purchase anything. When points reach a status level you receive the status perks for that level.

Points are good for one year. They will be reset every year. Our goal is to have points last until our yearly mum show then points will clear to zero afterwards, however we have not set a date on this yet.

Your status perks are located in two places.

Go to My Account and check the tabs.

or

Go to the top menu under Honor Program.

If you click on a status level you haven’t achieved yet, then you will not be able to see that level. You may only see your own status level. If you are unable to see ANY level then you either do not have at least 1,000 points, or are not a wholesale customer.

If you do have $1,000 or more in orders this year and are a wholesale customer and you do not see your status level let us know.

Status for Ruby, Sapphire and Diamond are good for one year.

No, points will only be issued to the person that makes the order.

Elite Status is by invitation only and is chosen by the staff, and executives of Mumsupplies.com The criteria used to choose the Elite members are based on several factors, including experience, their contribution to the mum industry, their company and personal character and other factors. Integrity is highly respected at mumsupplies.com

If you reach the next level without using all of your status perks you will lose them. Once a status level is reached, the perks of that status are gone and the new level status perks are in place.

Points may be removed if:

• The yearly restart occurs. This is the expiring of points every year, everyone in the program is reset to zero.
• A mistake was made in the system.
• There was an adjustment to sales, a return or out of stock item where points were awarded.
• Point removal was at the discretion of mumsupplies.com.

Of course not. Simply ignore the points and shop as normal.

You points will not be awarded until after an order has been completed and shipped. If you just placed an order and your points didn’t immediately change, this is why. If your order shipped and your status level still hasn’t changed please send an email to melissa@mumsupplied.com