Pickup

At times we do offer pickup, however when this policy is abused, we may remove it from time to time without notice. Understand the following:

• Pickup times are during normal business hours. Do not ask for special arrangements especially during season.
• Pickup is free HOWEVER, if you change your mind and asked that a pickup be changed to shipping, a surcharge of $20 + shipping charges will be added. 
• You will receive notice in 2 ways once your order is ready for pickup, 
  • Email
  • On our website go to My Account > Orders.
• Pickup is for those that are or will be in our area at the time of pickup. 
• We will not hold your pickup longer than 30 days, your order will auto cancel, and your items placed back up for sale.

Shipping

Note peak season is July – October, please add addition time for processing and delivery.

Retail Customers

We use UPS as our preferred shipping carrier. We ask that you please allow:

• 1-4 business days for processing
• 2-4 more days for delivery. Orders might not ship same day.
• We do our best to ship quickly, and most times your order arrives with in

  Upon checkout you will receiver two emails from us.

  1. Email 1 will indicate that your order is “in processing” indicating that your order is being prepared.
  2. Email 2 Your order has been shipped indicating your order is indeed on its way and will contain a tracking number.

  Terms:

  Once your order has been shipped it is then the responsibility of the carrier. Tracking will be done through UPS. It is the customers responsibility to ensure delivery once your package has been given to the carrier. 

  Wholesale Customers

  Terms:

  • Orders are shipped after receipt of payment and are shipped via UPS.
  • If using Purchase Orders: A hard copy of the PO is required before the order will ship.
  • Orders received by 3PM will not ship same day.

  Shipping fees include handling and packing fees.

  We advise you to group your items in one order. We cannot group two orders placed separately, and shipping fees will apply to each of them.

  3-5 days from ordering however this is not guaranteed.

Once your order has shipped it is then in the hands of the carrier. A tracking number will be emailed to you. Please track your order before contacting us. Questions about shipments made should be directed to the carrier.